HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (2024)

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue)

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (3)

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (5)

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (6)

nyckolas

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‎12-19-202311:14 AM - edited ‎12-19-202311:37 AM

HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (7) HP Recommended

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Product: HP EliteBook 840 G6 Notebook PC

After Instaling Windows and Updating I found that there is driver of Smart Sound Technology (Intel SST) OED missing and Sound is not working. INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8549103C&REV_0011

in the device manager was written: DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8549103C&REV_0011\4&67fd074&0&0800 had a problem starting. No speakers found, no microphones found.

The description for Event ID 0 from source "Intc OED" cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

What should I do now? If anyone knows about this error, please share your knowledge.
Thanks in advance!

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (8)

nyckolas

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‎12-23-202310:42 AM

HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (9) HP Recommended

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After lots of stuffing around what ended up fixing it for me was enabling Intel Managment AMT/ME in the firmware (BIOS).

Intel SST OED driver version10.23.4880.250
https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe


I hope this helps someone, please write a comment if it helped someone.

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (10)

nyckolas

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‎12-23-202310:42 AM

HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (11) HP Recommended

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After lots of stuffing around what ended up fixing it for me was enabling Intel Managment AMT/ME in the firmware (BIOS).

Intel SST OED driver version10.23.4880.250
https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe


I hope this helps someone, please write a comment if it helped someone.

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (12)

Dorog

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‎12-25-202307:02 AM

HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (13) HP Recommended

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Thank you very much! Had exactly the same issue and enabling theIntel Managment AMT/ME in the firmware (BIOS)sound worked again.

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (14)

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HP Elitebook 840 G6 Missing Sound (Intel SST driver issue) (15)

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