Fingerprint Driver and Windows Hello (2024)

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Fingerprint Driver and Windows Hello

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Fingerprint Driver and Windows Hello (3)

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Fingerprint Driver and Windows Hello (4)

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Fingerprint Driver and Windows Hello (5)

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Fingerprint Driver and Windows Hello (6)

GeorickeM

10 3 0

26,094

Level 1

‎05-30-202202:29 AM

Fingerprint Driver and Windows Hello (7) HP Recommended

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Product: HP EliteBook 840 G6 Notebook PC

Operating System: Microsoft Windows 11

Synaptics VFS7552 WBF Touch Fingerprint Driver

5.5.27.1099 Rev. A

10.5 MB

Sep 21, 2020

Above is the driver available for my device. I've installed it using the download and install Assistant but the driver doesn't show in device manager. Moreover, in device manager, there is no biometrics category as the driver is classified under " Driver-Keyboard, Mouse and Input Devices" category.

Windows Hello also returns "couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". (This also applies to Facial Recognition)

Where could the problem be in; driver or sensor? is there any fix to it?

Tags (2)

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  • HP EliteBook 840 G6 Notebook PC
  • Microsoft Windows 11

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Category:

  • Driver
  • Windows 11

8 people had the same question

I have the same question

3 REPLIES 3

Fingerprint Driver and Windows Hello (8)

djminim

1 0 0

25,844

New member

‎06-24-202201:28 PM

Fingerprint Driver and Windows Hello (9) HP Recommended

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I have the same issue with a HP Elitebook 1040 G5.

cant use windows Hello features. i can only sign in with a password.

1 person found this reply helpful

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Fingerprint Driver and Windows Hello (10)

ub6424

10,592 832 527

25,832

Level 12

‎06-24-202204:14 PM

Fingerprint Driver and Windows Hello (11) HP Recommended

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Hello@GeorickeM

(1) Update BIOS

HP BIOS and System Firmware (R70)

01.20.01 Rev.A20.2 MBJun 16, 2022Download

(2) Update fingerprint driver

Synaptics VFS7552 WBF Touch Fingerprint Driver

5.5.27.1099 Rev.A10.5 MBSep 21, 2020Download

(3) ( Optional ) Update touchpad

Synaptics Mouse Driver

19.5.9.50 Rev.A15.3 MBJan 24, 2021Download

(4) Reboot

(5) Setup fingerprint

HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)
https://support.hp.com/us-en/document/c06243676

best regards

---

Dear Community Member,pleaseclick the button[YES ]on "Was this reply helpful?"to sayThanksand

make it easier for other people to find this type of solution by marking the reply▶️[Accept as Solution ]◀️

Do this on the post I wrote that helped solve it.

Thank you very much

⌨️

5 people found this reply helpful

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Fingerprint Driver and Windows Hello (12)

GeorickeM

Author

10 3 0

25,777

Level 1

‎06-26-202201:56 AM

Fingerprint Driver and Windows Hello (13) HP Recommended

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I tried that but it didn't work.

Am also on Win 11, Thanks anyway.

3 people found this reply helpful

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Fingerprint Driver and Windows Hello (14)

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Fingerprint Driver and Windows Hello (15)

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