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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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GeorickeM
10 3 0 26,094
Level 1
05-30-202202:29 AM
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Product: HP EliteBook 840 G6 Notebook PC
Operating System: Microsoft Windows 11
Synaptics VFS7552 WBF Touch Fingerprint Driver
5.5.27.1099 Rev. A
10.5 MB
Sep 21, 2020
Above is the driver available for my device. I've installed it using the download and install Assistant but the driver doesn't show in device manager. Moreover, in device manager, there is no biometrics category as the driver is classified under " Driver-Keyboard, Mouse and Input Devices" category.
Windows Hello also returns "couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". (This also applies to Facial Recognition)
Where could the problem be in; driver or sensor? is there any fix to it?
Tags (2)
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- HP EliteBook 840 G6 Notebook PC
- Microsoft Windows 11
View All (2)
Category:
- Driver
- Windows 11
8 people had the same question
I have the same question
3 REPLIES 3
djminim
1 0 0 25,844
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06-24-202201:28 PM
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I have the same issue with a HP Elitebook 1040 G5.
cant use windows Hello features. i can only sign in with a password.
1 person found this reply helpful
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ub6424
10,592 832 527 25,832
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06-24-202204:14 PM
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Hello@GeorickeM
(1) Update BIOS
HP BIOS and System Firmware (R70) | 01.20.01 Rev.A | 20.2 MB | Jun 16, 2022 | Download |
(2) Update fingerprint driver
Synaptics VFS7552 WBF Touch Fingerprint Driver | 5.5.27.1099 Rev.A | 10.5 MB | Sep 21, 2020 | Download |
(3) ( Optional ) Update touchpad
Synaptics Mouse Driver | 19.5.9.50 Rev.A | 15.3 MB | Jan 24, 2021 | Download |
(4) Reboot
(5) Setup fingerprint
HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)
https://support.hp.com/us-en/document/c06243676
best regards
---
Dear Community Member,pleaseclick the button[YES ]on "Was this reply helpful?"to sayThanksand
make it easier for other people to find this type of solution by marking the reply▶️[Accept as Solution ]◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
5 people found this reply helpful
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GeorickeM
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10 3 0 25,777
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06-26-202201:56 AM
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I tried that but it didn't work.
Am also on Win 11, Thanks anyway.
3 people found this reply helpful
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