HSBCnet Mobile biometric log on: Frequently Asked Questions (2024)

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HSBCnet Mobile biometric log on: Frequently Asked Questions

1. What is biometric log on?

Using a supported mobile device, you can use your registered fingerprint(s)/face(s) to log on to HSBCnet Mobile, rather than using your Security Device. This is a simple and secure way to access the HSBCnet Mobile app using just your biometrics.

2. Can I use biometrics to log on to the HSBCnet Mobile app?To log on using biometrics, you need to have the HSBCnet Mobile app installed on one of the following supported mobile devices:

Note: Android fingerprint log on is designed to work best on the most recent versions of Android OS. If you have any issues installing and using Android fingerprint log on, please make sure you have installed the latest version of the Android OS on your device.

3. How do I switch to biometric logon when I am using my memorable answer and password, or Security Device, to log on to the HSBCnet Mobile app?

4. Can I use biometrics to log on if I have multiple faces/fingerprints stored on my device?

5. What do I need to know before enabling Face ID for the HSBCnet Mobile app?

Please note that the probability of a false match when using iPhone’s Face ID technology may be different under some circ*mstances, e.g. twins or siblings that look similar, or if you are in adolescence, or if you’ve disabled “Attention Aware Features” in your device settings. Please read the Terms and Conditions carefully and make sure you take reasonable precautions to keep your mobile device and security information safe and prevent any fraudulent use of it.

We’ve recently updated our E-Channels Security Measures document to include an additional clause related to the use of biometric technology on mobile devices. We strongly recommend that you read the updated document (available in the HSBCnet Help Centre) to make sure that you’re aware of your responsibilities when using HSBCnet and HSBCnet Mobile.

6. How can I disable biometrics?

Disable biometric log on directly within the app by selecting ‘Biometrics’ from the menu and switch off the biometrics for your device.

7. What if my fingerprint log on enabled phone is lost or stolen?

There is a feature within the HSBCnet Mobile app where users can deactivate fingerprint authentication for HSBCnet for a lost (or just another device belonging to them) device from another device. Select ‘Biometrics’ from the menu in the app to view all of your fingerprint enabled devices. Select ‘Deactivate’ or ‘Remove’ to disable fingerprint log on for a device.

Please note that this only deactivates biometric log on for the HSBCnet Mobile app. This will not prevent you from using biometrics for other apps on the same device.

8. Will my fingerprint be stored in the app or elsewhere within HSBC?

No. Your fingerprint(s) will not be stored in the HSBCnet Mobile app or kept within any HSBC records/databases. For more details, please refer to the app Terms & Conditions.

9. Which HSBCnet services can I access with biometrics?

Logging on using biometrics allows you to view your accounts and balance information. Security Device authentication is still required for transactional activities like creating and authorising payment instructions.

Apple, iPhone, Face ID, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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