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- Elitebook 840 Synaptics Touchpad Not Working Properly
Elitebook 840 Synaptics Touchpad Not Working Properly
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It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
dj2hoff
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12-19-202011:55 PM
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Product: 2019 HP Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)
2019 HP Elitebook 840 G5 with Windows 10 (64-bit). No recent OS updates or installations.
I've suddenly started having issues with my touchpad. With the latest drivers I could find (19.5.9.49), no matter how I move my finger on the touchpad, the cursor goes to one of the corners of the screen. Depending on where I placed my finger, the mouse would skip to a different corner of the screen. The pointing stick nub works as normal and the clickpad buttons worked as normal.
By rolling the driver back to an earlier version (19.5.9.41), I was able to make the touchpad behave somewhat normal, but the sensitivity was greatly decreased and multi-finger gestures no longer work. The Synaptics Touchpad Settings Manager also only has options for touch sensitivity and button settings, so I don't know how to get the gestures back.
The old drivers are usable, but ideally I would like to get gestures back at least. I also don't know why the new drivers suddenly stopped working.
Thanks in advance for any assistance
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lakerol
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12-21-202004:19 AM
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Install "Intel Serial IO Driver"
That should fix your touchpad.
View solution in original post
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lakerol
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Install "Intel Serial IO Driver"
That should fix your touchpad.
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dj2hoff
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That did it, thanks!
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