Elitebook 840 Synaptics Touchpad Not Working Properly (2024)

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Elitebook 840 Synaptics Touchpad Not Working Properly

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Elitebook 840 Synaptics Touchpad Not Working Properly (3)

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Elitebook 840 Synaptics Touchpad Not Working Properly (5)

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Elitebook 840 Synaptics Touchpad Not Working Properly (6)

dj2hoff

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‎12-19-202011:55 PM

Elitebook 840 Synaptics Touchpad Not Working Properly (7) HP Recommended

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Product: 2019 HP Elitebook 840 G5

Operating System: Microsoft Windows 10 (64-bit)

2019 HP Elitebook 840 G5 with Windows 10 (64-bit). No recent OS updates or installations.

I've suddenly started having issues with my touchpad. With the latest drivers I could find (19.5.9.49), no matter how I move my finger on the touchpad, the cursor goes to one of the corners of the screen. Depending on where I placed my finger, the mouse would skip to a different corner of the screen. The pointing stick nub works as normal and the clickpad buttons worked as normal.

By rolling the driver back to an earlier version (19.5.9.41), I was able to make the touchpad behave somewhat normal, but the sensitivity was greatly decreased and multi-finger gestures no longer work. The Synaptics Touchpad Settings Manager also only has options for touch sensitivity and button settings, so I don't know how to get the gestures back.

The old drivers are usable, but ideally I would like to get gestures back at least. I also don't know why the new drivers suddenly stopped working.

Thanks in advance for any assistance

Solved!Go to Solution.

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Elitebook 840 Synaptics Touchpad Not Working Properly (8)

lakerol

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‎12-21-202004:19 AM

Elitebook 840 Synaptics Touchpad Not Working Properly (9) HP Recommended

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Install "Intel Serial IO Driver"

That should fix your touchpad.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-850-g6-notebook-pc/26609805/...

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Elitebook 840 Synaptics Touchpad Not Working Properly (10)

lakerol

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‎12-21-202004:19 AM

Elitebook 840 Synaptics Touchpad Not Working Properly (11) HP Recommended

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Elitebook 840 Synaptics Touchpad Not Working Properly (12)

dj2hoff

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‎12-21-202009:13 AM

Elitebook 840 Synaptics Touchpad Not Working Properly (13) HP Recommended

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That did it, thanks!

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Elitebook 840 Synaptics Touchpad Not Working Properly (14)

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Elitebook 840 Synaptics Touchpad Not Working Properly (15)

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    • Elitebook 840 Synaptics Touchpad Not Working Properly (2024)

      FAQs

      How do I fix my Synaptics touchpad? ›

      The first thing you should try is go to the device manager on Windows and check if your trackpad shows up as a mouse device. If yes, then right click and choose to "Uninstall" it. When you reboot, Windows should find it automatically and reinstall the drivers. This may resolve your issue.

      Why my HP laptop touchpad is not working properly? ›

      If your touchpad isn't working, it may be a result of a missing or out-of-date driver. Updating or reinstalling your touchpad drivers in Device Manager may help solve the problem. To open Device Manager, enter device manager in Search on the taskbar, then select Device Manager.

      How do I fix Synaptics touchpad settings missing? ›

      Step 1: Press Win + R to open the Run window. Step 2: Type msdt.exe -id DeviceDiagnostic into the text box and hit Enter to open the Hardware and Devices troubleshooter. Step 3: Click on the Next button to detect problems. Step 4: Follow the on-screen instructions to fix the found issues.

      Why is my HP laptop touchpad left and right click not working? ›

      Update your Notebook computer to the latest BIOS from HP.COM. Make sure the Windows and HP support assistant updates are up to date. Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly.

      How do I fix my erratic touchpad? ›

      If you're tired of dealing with a trackpad that won't work properly, here are a few solutions that may help.
      1. Use Only One Finger. ...
      2. Clean the Trackpad. ...
      3. Adjust Trackpad Settings. ...
      4. Download New Drivers. ...
      5. Look for a Hardware Issue. ...
      6. Save Yourself the Headache and Use a Mouse.
      Sep 29, 2023

      Why is my touchpad working weird? ›

      Touchpad issues may be caused due to outdated or corrupt drivers, incorrect touchpad settings, hardware failure, or more.

      How do you adjust the touchpad on Synaptics? ›

      Click on the small plus sign next to sensitivity. This will open the options for the Touch Pad sensitivity and the Palm check. This setting controls actual touch pad sensitivity. If the user has a light touch just move the slider to the left, having a heavy touch would require a move to the right.

      How do I run touchpad diagnostics? ›

      To perform a full system scan on your computer, tap the F12 key at startup and navigate to Diagnostics using the arrow keys. Press Enter to begin the scan, and use the touchpad to check if the pointer moves erratically.

      What was wrong with the HP touchpad? ›

      Perhaps the most egregious error HP made with the TouchPad project was not ensuring that there were enough apps for the tablet. Tablets are essentially consumption devices, and they rely on apps for their appeal.

      How to enable touchpad on HP Elitebook? ›

      Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Click the Touchpad button to turn the touchpad off or on. Note: To configure the touchpad to be disabled automatically when an external mouse is connected, ensure that the Touchpad button is set to On.

      Why won't my touchpad click on my HP Elitebook? ›

      You might need to manually turn on the Touchpad under your settings. Press the Windows button and “I” at the same time and click (or tab) over to Devices > Touchpad. Navigate to the Additional Settings option and open the Touchpad Settings box. From here, you can toggle the HP touchpad settings on or off.

      How can I reset my touchpad? ›

      First, let's take care of the settings in Windows 10, go into settings, select devices and then touchpad. Scroll down until you see reset your touchpad. Then click on the reset button and this will get you back to the default settings.

      How do I turn my touchpad back on? ›

      5. Enable the touchpad
      1. Press the Windows key and type “Touchpad”. Then select Touchpad settings.
      2. Check to see if the touchpad is activated. If it's turned Off, press Shift + Tab to navigate through the options.
      3. Press the Spacebar to turn the touchpad feature On, then test the touchpad to see if it works.
      Jan 7, 2023

      Why isn't my touchpad working? ›

      Check touchpad settings: Ensure that the touchpad is enabled and configured correctly in the system settings. Update touchpad drivers: Visit the website and download the latest drivers for your touchpad model. Clean the touchpad: Dust or debris can affect touchpad performance, so cleaning it may help.

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