Search Results | Info-Tech Research Group (2024)

USU IT Service Management

SoftwareReviews

Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes, on-premises or in the cloud, with a scalable solution that grows with your needs.

IT Service Management - Enterprise

SoftwareReviews Category

IT Service Management (ITSM) software is a category of tools that facilitate the organization and delivery of IT and business services, focusing on aligning processes and services with business objectives. These tools aim to improve efficiency, reduce costs, and enhance service delivery, contributing to better business-IT alignment and service improvement

IT Service Management - Enterprise. software-reviews. IT Service Management (ITSM) software is a category of tools that facilitate the organization and delivery of IT and business services, focusing on aligning processes and services with business objectives. These tools aim to improve efficiency, reduce costs, and enhance service delivery, contributing to better business-IT alignment and service improvement.

IT Service Management - Midmarket

SoftwareReviews Category

IT Service Management (ITSM) software is a category of tools that facilitate the organization and delivery of IT and business services, focusing on aligning processes and services with business objectives. These tools aim to improve efficiency, reduce costs, and enhance service delivery, contributing to better business-IT alignment and service improvement.

IT Service Management - Midmarket. software-reviews. IT Service Management (ITSM) software is a category of tools that facilitate the organization and delivery of IT and business services, focusing on aligning processes and services with business objectives. These tools aim to improve efficiency, reduce costs, and enhance service delivery, contributing to better business-IT alignment and service improvement..

Build an ITSM Tool Implementation Plan

Blueprint: Infrastructure & Operations

Typically your vendor will install and configure your ITSM tool, but they will need you to define your service management process flows and components to ensure the implementation meets your requirements.

SysAid ITSM

SoftwareReviews

SysAid ITSM. software-reviews. SysAid. SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance..

Insider Threat Management

SoftwareReviews Category

Insider Threat Management (ITM) is used to detect malicious activities and prevent data theft caused by anyone who may have access within the organization. These tools are focused on guarding within the organization in case of an unwanted breach.

Insider Threat Management. software-reviews. Insider Threat Management (ITM) is used to detect malicious activities and prevent data theft caused by anyone who may have access within the organization. These tools are focused on guarding within the organization in case of an unwanted breach..

ServiceNow IT Service Management

SoftwareReviews

ServiceNow IT Service Management. software-reviews. ServiceNow. IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect..

Analyze Your ITSM Ticket Data

Blueprint: Infrastructure & Operations

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Moogsoft

SoftwareReviews

Moogsoft. software-reviews. Moogsoft. Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operationalSystem of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events..

New Updates of ManageEngine to Facilitate IT Services

Software Reviews: Infrastructure & Operations

Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho’s AI assistant, is now generally available to use. Moreover, predictive analysis is a new feature added to Analytics Plus.

Serviceaide Adds AI Features to Improve Service Management Efficiency

Software Reviews: Infrastructure & Operations

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

ChangeGear

SoftwareReviews

ChangeGear. software-reviews. Serviceaide. Step forward into the next generation of IT service management software with automation that leverages intelligent processing and a simple, user-friendly design to keep things rolling. Say goodbye to complex legacy systems of the past and join the movement toward intelligent ITSM software..

If Timely Crisis Communication Matters, Invest in an Emergency/Mass Notification System

Software Reviews: Infrastructure & Operations

Call trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an emergency/mass notification system (EMNS). At the same time, you don’t necessarily need the Cadillac of the EMNS market to meet your...

Beyond the usual integrations with systems to collect contact information, some vendors include integrations with ITSM tools to augment IT outage notification capabilities.

Deploy Robot Process Automation to Improve Service Support: Use Cases From Higher Education

Note: Industry Coverage

Robot process automation (RPA) is a technology that automates rules-based, repetitive data collection and processing tasks. This note provides a quick review of the technology and describes the RPA use cases in service support I encountered during onsite engagements with higher education clients.

What you need to get started: ITSM tool for active directory activities and ticket handling activities.A streamlined process workflow to capture process activities and decision points, and to eliminate waste.Standardized templates for the password reset request and acknowledgement notifications.

Quest KACE’s Latest Updates to Simplify Service Management

Software Reviews: Infrastructure & Operations

Quest Software has announced its newest updates, KACE SDA 7.0 and KACE SMA 9.1, which enhance their features, apply Linux scripted installs, and automate systems management.

Multiplatform IT and device management has progressed drastically over the past years, facilitating disk imaging for IT departments. This has led to development of a support system to provide IT teams with effective management. With KACE SDA and KACE SMA, IT staff can complete the lifecycle of all devices connected to the network.

Implement an Adaptive System for IT Financial Management

Blueprint: CIO

Executive presentations are critical communications tools, especially when sharing a big idea like a proposed IT financial management system.

IT Service Management Demo Script Template

Templates And Policies: Small Enterprise Resources

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

This demonstration script template provides vendors with a consistent set of instructions to help ensure an objective comparison of IT service management (ITSM) product features.Use this template to: Demonstrate common processes that IT and end users can expect to use if the solution is adopted.Guide conversations with vendors toward tool features that are important to your organization.Modify this script to fit individual needs and requirements.

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 3)

Note: Industry Coverage

Inadequate ticket descriptions are another common frustration that we hear from higher education clients during Standardize the Service Desk engagements. Education and knowledge sharing can go a long way to improve ticket documentation.

First-tier service support tickets get escalated to specialists without a clear description of the issue, steps taken, their outcome, and required next steps. Why it matters: Low self-service portal adoption rates undermines the effectiveness of the service desk, reduces data accuracy, and compromises the return on your investment.

Zendesk Data Breach – How Am I Affected?

Software Reviews: Infrastructure & Operations

Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected.

Conceivably, some cloud-based systems will require you to store highly confidential data (such as HRIS system storing employee data), however, if you can limit the type of information that is stored on a cloud service (say, nothing confidential on a cloud ITSM system), that will help mitigate privacy concerns around data breaches.

Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 2)

Note: Industry Coverage

Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus on this most common complaint from higher education clients during Standardize the Service Desk engagements.