Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (2024)

Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (1)

Lead Analyst, Application Support

Pilot Company Roswell, GA

Pilot Company Roswell, GA

3 weeks ago

Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (3) Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (4) Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (5)

See who Pilot Company has hired for this role

  • Report this job

Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job DescriptionThe purpose of this job is to use in-depth knowledge and experience to lead the day-to-day functions of a Level 2 information technology (IT) support team and to increase the effectiveness and efficiency of the incident and problem management process.

  • Develop and maintain an effective, comprehensive service process that includes supporting policies, controls, metrics, procedures, and training for teams to address crisis management (e.g., service disruptions, outages)
  • Direct the Level 2 team to create solutions and automation for ongoing improvements to increase the effectiveness and efficiency of the incident and problem management process
  • Communicate and collaborate with IT partners to coordinate release and resolution efforts across the Level 1 and Level 2 teams
  • Establish, manage, and adhere to service level agreements (SLAs) with internal business partners and third parties
  • Lead oversight of third-party vendors’ work to ensure vendors fulfill contractual commitments and statements of work
  • Provide and maintain support documentation for knowledgebase updates to be used by Level 1 and Level 2 teams
  • Coach and mentor support team members towards productivity and effectiveness
  • Serve as a subject matter expert and maintain your own knowledge of current industry trends and developing technologies
  • Understanding of REST and SOAP APIs
  • Understanding and/or experience in Mobile Applications.
  • Understanding of MuleSoft Product
  • Experience using Anypoint Platform – API Manager, Runtime Manager, Exchange etc

Qualifications

  • Bachelor’s degree or associate degree required; field of study in business or technology preferred
  • 5 plus years’ experience in related field required
  • Windows
  • Microsoft Office
  • Microsoft .Net (Development Standards and Practices)
  • SaaS Platforms
  • SQL
  • ITSM
  • ITIL
  • SLA Management
  • Vendor Management
  • MuleSoft
  • Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations
  • Excellent analytical skills to quickly identify complex cause and effect situations
  • Ability to make decisions independently to determine the appropriate course of action for issues with applications, processes, data, and reports
  • Ability to work in a fast-paced environment and manage multiple responsiblities simultaneously
  • Provide excellent customer service
  • Ability to work independently as well as a team environment
  • Ability to collaborate and build consensus within a team, fostering a positive atmosphere
  • Well organized with attention to detail

Additional Information

  • Travel required less than 5%
  • General office work requiring sitting or standing for long periods of time
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    Retail

Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (6) Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (7) Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (8)

Referrals increase your chances of interviewing at Pilot Company by 2x

See who you know

Get notified about new Lead Support Analyst jobs in Roswell, GA.

Sign in to create job alert

Similar jobs

  • Application Support Specialist Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (9)

    Application Support Specialist

    TechTalent Squared

    Atlanta Metropolitan Area

  • Application Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (10)

    Application Support Analyst

    Capleo Global

    Atlanta, GA

  • Technical Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (11)

    Technical Support Analyst

    Motion Recruitment

    Atlanta, GA $20.00 - $28.00

  • Application Support Specialist - Level 2 Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (12)

    Application Support Specialist - Level 2

    Mingledorff's

    Peachtree Corners, GA

  • Application Support Specialist - Level 2 Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (13)

  • Technical Support Analyst - Onsite - Decatur, GA Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (14)

    Technical Support Analyst - Onsite - Decatur, GA

    Parin Technologies

    Decatur, GA

  • Application Support Analyst - Insurance Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (15)

    Application Support Analyst - Insurance

    McGriff

    Atlanta, GA $75,000.00 - $85,000.00

  • Technical User Support Analyst (Product Support) Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (16)

    Technical User Support Analyst (Product Support)

    IntePros

    Duluth, GA

  • Analyst, Support Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (17)

    Analyst, Support

    Annalect

    Atlanta, GA $65,000.00 - $75,000.00

  • Production Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (18)

    Production Support Analyst

    myGwork - LGBTQ+ Business Community

    Alpharetta, GA

  • Application Support Analyst II Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (19)

    Application Support Analyst II

    Cox Automotive Inc.

    Atlanta, GA $58,400.00 - $87,600.00

  • Technical Support Analyst, Part-Time Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (20)

    Technical Support Analyst, Part-Time

    Turf Tank

    Marietta, GA

  • Technical Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (21)

    Technical Support Analyst

    Advanced Recruiting Partners

    Smyrna, GA

  • Production Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (22)

    Production Support Analyst

    LexisNexis Risk Solutions

    Alpharetta, GA

  • Field Tech/Desk Side Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (23)

    Field Tech/Desk Side Support Analyst

    Capleo Global

    Atlanta, GA

  • Desk Side Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (24)

    Desk Side Support Analyst

    Resource Logistics Inc.

    Atlanta, GA

  • Application Support Engineer MAHIN-JOB-32389 Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (25)

    Application Support Engineer MAHIN-JOB-32389

    Keylent Inc

    Alpharetta, GA

  • Technical Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (26)

    Technical Support Analyst

    Waystar

    Duluth, GA

  • Technical User Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (27)

    Technical User Support Analyst

    Integrated Resources, Inc ( IRI )

    Duluth, GA

  • Technical Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (28)

    Technical Support Analyst

    Waystar

    Duluth, GA

  • Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (29)

    Support Analyst

    PowerPlan, Inc.

    Atlanta, GA

  • Application Support Analyst - Insurance Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (30)

    Application Support Analyst - Insurance

    Truist

    Atlanta, GA $75,000.00 - $85,000.00

  • Technical User Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (31)

    Technical User Support Analyst

    Integrated Resources, Inc ( IRI )

    Duluth, GA

  • Desk Side Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (32)

    Desk Side Support Analyst

    Capleo Global

    Atlanta, GA

  • Technical Support Analyst Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (33)

    Technical Support Analyst

    CRH

    Atlanta, GA

  • Support Engineer Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (34)

    Support Engineer

    PowerPlan, Inc.

    Atlanta, GA

  • Production Support Data Analyst -Alpharetta, GA; Conshohocken, Pa; Florham Park, NJ, Purchase NY Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (35)

    Production Support Data Analyst -Alpharetta, GA; Conshohocken, Pa; Florham Park, NJ, Purchase NY

    The Dignify Solutions, LLC

    Alpharetta, GA $45.00 - $52.00

People also viewed

  • Desk Side Support Analyst

    Desk Side Support Analyst

    Capleo Global

    Atlanta, GA

  • Application Support Analyst - Atlanta, GA

    Application Support Analyst - Atlanta, GA

    Oldcastle Infrastructure

    Atlanta, GA

  • Help Desk Analyst

    Help Desk Analyst

    Cynet Systems

    Atlanta, GA

  • Application Support Analyst - Atlanta, GA

    Application Support Analyst - Atlanta, GA

    CRH

    Atlanta, GA

  • Senior Application Support Engineer

    Senior Application Support Engineer

    Global Channel Management, Inc.

    Atlanta, GA

  • Support Analyst

    Support Analyst

    Waystar

    Atlanta, GA

  • Associate Applications Support Specialist, Business Applications

    Associate Applications Support Specialist, Business Applications

    Carvana

    Atlanta, GA

  • Technical Support Analyst - POS

    Technical Support Analyst - POS

    CRH

    Atlanta, GA

  • Senior Application Support Engineer

    Senior Application Support Engineer

    ICE

    Atlanta, GA

  • Linux Application Support Specialist 1546

    Linux Application Support Specialist 1546

    Certec, Inc.

    Alpharetta, GA

Similar Searches

  • Support Lead jobs 338,111 open jobs
  • Analyst jobs 760,055 open jobs
  • Information Assurance Analyst jobs 3,833 open jobs
  • Support Analyst jobs 81,914 open jobs
  • Support Specialist jobs 136,555 open jobs
  • Support Engineer jobs 485,957 open jobs
  • Administrator jobs 476,673 open jobs
  • Director jobs 1,374,979 open jobs
  • Consultant jobs 820,324 open jobs
  • Software Engineering Manager jobs 77,820 open jobs
  • Assistant Project Manager jobs 39,180 open jobs
  • Lead Analyst jobs 102,939 open jobs
  • Project Manager jobs 312,603 open jobs
  • Graphic Designer jobs 25,659 open jobs
  • Designer jobs 81,042 open jobs
  • Digital Producer jobs 3,391 open jobs
  • Content Producer jobs 9,660 open jobs
  • Senior jobs 1,142,468 open jobs
  • Customer Service Analyst jobs 114,100 open jobs
  • Manager jobs 2,003,890 open jobs
  • Contract Analyst jobs 24,784 open jobs

Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (36)

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More
Pilot Company hiring Lead Analyst, Application Support in Roswell, GA | LinkedIn (2024)

References

Top Articles
Latest Posts
Article information

Author: Kieth Sipes

Last Updated:

Views: 5767

Rating: 4.7 / 5 (47 voted)

Reviews: 94% of readers found this page helpful

Author information

Name: Kieth Sipes

Birthday: 2001-04-14

Address: Suite 492 62479 Champlin Loop, South Catrice, MS 57271

Phone: +9663362133320

Job: District Sales Analyst

Hobby: Digital arts, Dance, Ghost hunting, Worldbuilding, Kayaking, Table tennis, 3D printing

Introduction: My name is Kieth Sipes, I am a zany, rich, courageous, powerful, faithful, jolly, excited person who loves writing and wants to share my knowledge and understanding with you.