Personal Banking FAQs | People’s United Bank and M&T Bank: Personal Banking FAQ’s (2024)

• For your personal accounts, you can visit any M&T branch, or call1-800-724-2440
• For your business accounts, please contact your relationship manager,visit your localM&T branch,or call1-800-724-6070
  
• For your securities accounts, please contact your financial advisor

Use M&T's routing number, 022000046, after transition weekend for wire transfers and any electronic payments.

Continue to use your existing checks until they run out. When you order new checks, they will have M&T Bank's routing number.

Any existing direct deposits or transfers set up at People's United should have continued without interruption.

Your account number may have changed when it transitioned to M&T. Here's what you need to know:

Checking

Your account number stayed the same, unless we notified you otherwise.

Other Accounts

You received a new account number for the following:

• Savings
• Money Market
• Certificates of Deposit
• IRAs
• Loans and lines of credit

Your new account numbers were sent to you in a mailing prior to transition weekend. If you have questions about your account numbers, you can visit any M&T branch.

Checking

Continue using your existing People's United checks until your supply runs out, even after transition weekend. Then, order updated checks online through Deluxe, M&T's check provider, atdeluxe.com/shopor call 1-877-838-5287 Monday through Friday 8am–8pm andSaturday 9:00am–5:30pm ET.

Home Equity Line of Credit

Continue to use your existing checks until you receive your new supply of M&T convenience checks which you should have already received. If you have not received your checks within three weeks of transition weekend, please call us at 1-800-724-6444.

Yes, funds from cash and checks deposited to your account will be paid in a different order.

Please see pages 36-37 in the Consumer Deposit Terms and Conditions for details on our polices.

• Accounts you opened at People’s United prior to the merger with M&T Bank will continue to be insured by the FDIC
  
• If you had deposit accounts with both M&T Bank and the People’s United division of M&T Bank prior to the merger, the FDIC will separately insure those deposit accounts for six months after the merger (on April 2, 2022)
  
• Any M&T Bank deposit account you had prior to the merger and new deposit accounts established after the merger, including those opened with the People’s United division of M&T Bank, will not be separately insured. They will be combined to determine applicable FDIC insurance limits. This is because the People’s United division of M&T Bank and M&T Bank are now the same FDIC-insured institution
  
• After six months, your former People’s United Bank deposits and your M&T Bank deposits will be combined for purposes of determining your appropriate level of FDIC deposit insurance coverage
  

Special Information for Certificates of Deposit (CDs):

• Any CD you have at People’s United Bank, N.A. prior to the merger (on April 2, 2022) is separately insured until its next maturity date after the six-month period following the merger
  
• If your former People’s United Bank CD automatically renews within six months of the merger, it will continue to be separately insured until its next maturity date The six-month transition period gives you the opportunity to consider how to maximize FDIC deposit insurance coverage for your accounts.

For additional information on FDIC insurance, visit the FDIC website at www.fdic.gov

• You'll be mailed an M&T Visa® Signature Credit Card at the beginning of May with a new card number, expiration date and 3-digit security code
  
• • M&T credit card(s) were mailed to the primary cardholder's address. Up to four cards may be in one envelope. If your account has more than four cards associated, you’ll receive an additional envelope
• Follow the instructions on your new card to activate and set a PIN as soon as you receive it
  
• M&T credit card(s) were mailed to the primary cardholder's address. Up to four cards may be in one envelope. If your account has more than four cards associated, you’ll receive an additional envelope.
• Rewards redemptions will temporarily pause from May 17 through May 20, 2023
  
• Begin using your new M&T Credit Card on May 20, 2023. Your United Bank Credit Card will no longer work after May 21, 2023
  
• Update any recurring transactions you’ve scheduled for after May 20, 2023 with the information for your new card to ensure services continue
  
• so you can manage your card easily, view and redeem your reward points
  
• Add your new card to your digital wallet — it will not automatically carry over

If your United Bank Credit Card account is closed or has been revoked, you will not receive a new credit card.

• Unlimited 1.5% cash back on every purchase – Earn points and redeem for cash back, statement credit, gift cards, travel, or merchandise
• Points never expire as long as you make a card purchase once every 12 months
  
• No annual fee
  
• No foreign transaction fee on purchases made outside the U.S.
  
• and Visa® Zero Liability Policy helps prevent, detect and resolve fraud
  
• Contactless technology provides enhanced protection for your transactions
  
• Convenient features to manage your card online
  
• Service your card online, by phone or at a  branch
  

See full list of features that come with your M&T Visa® Signature Credit Card and learn how you can get the most from your card

The M&T Rewards Program (“Program”) is subject to the M&T Rewards Program Terms & Conditions (“Program Terms & Conditions”). Unless you are participating in a limited-time promotional offer, M&T Visa Signature Credit Cards earn 1.5 points for every $1 in Purchases. Points are awarded per qualifying transaction and rounded to the nearest whole number. Rewards points are subject to change and/or discontinuation without notice. Additional exclusions and terms apply. Full Program Terms & Conditions, Definitions, and other Program information can be found at rewards.mtb.com.

The Visa Zero Liability Policy covers U.S.-issued cards only and does not apply to certain commercial card transactions, transactions not processed by Visa, or if you are grossly negligent or fraudulent in handling your card or card number. Notify M&T Bank immediately of any unauthorized use. See your cardholder agreement for more details.

• Your credit card number will change. Please update any recurring transactions you’ve scheduled for after May 20, 2023 with the information for your new credit card
• You may receive a new payment due date. Check your new statement for more information
  
• Rewards points do not expire as long as you use your card to make a purchase once every 12 months
  
• Any previous card alerts or transaction controls will not carry over. Learn more about card alerts and how to enroll
  
• You will now have the option to link your card as overdraft protection to an M&T checking or savings account
  

For more information refer to the Important Notice of Change in Terms for your United Bank Consumer Credit Card, mailed to you.

You can access your M&T Rewards Dashboard directly from M&T Online Banking, no additional login ID is needed. to view and redeem your reward points.

You can also get information about your Rewards account and redeem by phone by calling the Rewards Customer Service Center at 1-866-579-2335.

If you pay your card balance using automatic payment through any deposit account, your automatic payment will transition to your new M&T credit card account. Automatic payments can be set up for “previous statement minimum payment” or “previous statement total outstanding balance.” For more information refer to the Important Notice of Change in Terms for your United Bank Consumer Credit Card, mailed to you.

Your first M&T Credit Card statement will include any transactions made since your last statement as well as your previous statement balance. Within the transactions section of your statement all purchases will be listed, with the oldest appearing on the top; as well as any payments made. Your previous statement balance will also appear in the transaction section and counted in your purchase balance.

View a Statement Example(PDF) >

This is only applicable to your first statement on your new M&T Credit Card, as we transition your information over. All subsequent statements will display transactions and payments in chronological order, with the previous statement balance appearing as the ‘Previous Balance’ in the Summary of Account Activity section.

If you haven’t received your new debit card since the transition, please call 1-800-724-2440.

Please remember, you’ll need to activate your new M&T debit card before your first use. ATM cards do not need to be activated.

Please start using your M&T ATM Card.

We encourage you to safely destroy your People's United ATM Card, it was deactivated as of Sunday, September 4.

If you didn't receive your new M&T ATM Card by Thursday, September 8, please call us at1-800-724-2440 or visit your local branch.

• Your PIN will remain the same for any debit or ATM card opened prior to July 14, 2022
• If your debit or ATM card or your account was opened after this date, or if you changed your PIN after this date, you should have received a new PIN

• Temporary debit cards are no longer available
• Merchant-sponsored rewards are not available with your new M&T Debit Card
• You can link up to 4 personal checking, 4 personal savings and 2 personal lines of credit to a single debit card. You should have received a list of your linked accounts with your new debit card. Contact us to change the accounts on your card
• For customers with a World Debit Card: Mastercard® premier services are no longer available

Debit card daily limits:

• ATM transactions: up to 15 ATM transactionsin which you receive no more than $1,000 in total per day
• Purchases and other payments (e.g., bill payments): up to 20 transactions not to exceed $5,000 in total per day

See pages 25-34 in theConsumerDeposit Account Terms and conditions bookletfor additional details surrounding your new card, including information on transaction limitations and fees.

• Please note if you have a People’s United Debit Card linked primarily to a savings account, you’ll receive an M&T ATM Card as a replacement
• You can link up to 4 personal checking, 4 personal savings and 2 personal lines of credit to a single ATM card. You’ll receive a list of your linked accounts with your new card. To change the accounts on your card, contact us after transition weekend

ATM card daily limits:

• You can make up to 9 ATM transactions (in which you receive no more than $1,000 in total) per day
• M&T ATM Cards cannot be used for purchase transactions

See pages 25-34 in theConsumerDeposit Account Terms and conditions bookletfor additional details surrounding your new card, including information on transaction limitations and fees.

Yes. You can use M&T’s automated telephone banking system at 1-800-724-2440 to assist in most of your banking needs 24 hours a day, 7 days a week.

When you call, you’ll need:

• Your M&T account number and Social Security Number, or
• Your M&T debit card number and debit card PIN

For your security, we use this information to confirm your identity when you call us.

Please note:You will no longer need your People’s customer access code to bank by phone at M&T.

Call 1-800-724-2440 and follow the prompts:

How to get your balance or transaction history

1. Select Option 1 “Account Information” at the Main Menu
2. Enter your M&T account number and the first 5 digits of your Social Security Number or M&T debit card number and debit card PIN
3. You will hear your account balance
4. Select Option 2 “Transaction History” at the next menu to hear Withdrawals, Deposits, or Check information

Please note:Menu options may differ depending on which M&T phone number you call. Please listen carefully before making selections.

Need to speak to a banker?

We’re here to help. If you have any questions, please call 1-800-724-2440, Monday through Friday, 6am-9pm and Saturday and Sunday, 9am-5pm ET or visit any branch.

You can check your account balance at any ATM, using your debit or ATM card.

You can also use your debit card by calling1-800-724-2440. Select Option 1 “Account Information” at the Main Menu, enter your activated M&T debit card number and debit card PIN.

We've been able to transition mobile and online banking services for most customers.

Follow theinstructions belowif you haven't yet logged into M&T Online Banking for the first time or you've tried to log in for the first time and have been unsuccessful.

Step 1:Go tomtb.com/resetto get started.

• If you have previously logged in successfully, please ignore the steps below and login as you normally would atmtb.com/login
• Do not use the M&T Mobile Banking app to log in for the first time

Step 2:Follow the prompts and enter the required information. You'll need:

• Your People's United User ID
• Your social security number
• One of the following verification methods:
  • YouractivatedM&T Debit or ATM card and PIN (If you haven’t activated your Debit or ATM Card, follow the instructions on the sticker on the front of your card)
  • Your M&T Mortgage account number

You may need help resetting your passcode. You'll need to contact an M&T Representative at1-800-790-9130 if:

• You don’t know your People’s United User IDor
• You’re People’s United User ID has a special character(e.g.,! $ # & * etc.)or
• You don't have or unable to activate your M&T Debit or ATM Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log in to Online Banking" button.

Step 4:Log in to M&T Online Banking by entering your People's United User ID and newly created passcode.

Step 5:After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices..

• Once you have successfully logged in and can see your accounts, you should log in directly atmtb.com/loginor use the M&T Mobile Banking app for all future visits
• You can download the M&T Mobile Banking app from the App Store® for iPhone® or Google Play™ for Android™

There were some instances where we were not able to transition your People’s United Online and Mobile Services to M&T Mobile of Online Banking. You should have already been notified if you were affected by this issue.

If you haven't yet logged in to M&T Online Banking for the first time or have tried to log in but were unsuccessful:

Try resetting your passcode at mtb.com/reset.To reset your passcode, you’ll need:

• Your People’s United Online Banking User ID
• Your Social Security Number
• One of the following verification methods:
  • YouractivatedM&T Debit or ATM card and PIN (If you haven’t activated your Debit or ATM Card, follow the instructions on the sticker on the front of your card)
  • Your M&T Mortgage account number

Once you receive confirmation on the screen that you've successfully reset your passcode, click the green "Log in to Online Banking" button and use your People's United User ID and newly created passcode to log in.

You may need help resetting your passcode. You'll need to contact an M&T Representative at1-800-790-9130 if:

• You don’t know your People’s United User ID or
• You’re People’s United User ID has a special character(e.g.,! $ # & * etc.)or
• You don't have or unable to activate your M&T Debit or ATM Card

If you have already logged in to M&T Online Banking:

Go to mtb.com/reset.

You'll be asked to enter your User ID and Social Security Number or Tax Identification Number.

Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card,your M&T Online Banking Security Questions, your M&T Mortgage Account or other verification method. It’s important to note:

• If you use yourM&T Debit or ATM card, you will also need yourPIN number
• If you use yourM&T Credit Card, you will also need your3-digit Security Code
• If you opt to answer yoursecurity questions, you will need toanswer two correctly
• If you use yourM&T Mortgage Account, you will need youraccount number

Once you’ve provided all the necessary information, you can change your passcode and use your User ID and newly creaed passcode to log in to M&T Online Banking.

You can also call our automated telephone banking system at1-800-790-9130:

• You will need your M&T Debit or ATM Card number and PIN, and your Social Security Number
• When prompted select option 1, “Help me log in”
  
• Select option 1, “My Password"
• Enter your ATM or Debit Card number, PIN, and Social Security Number, followed by Option 1, "Unlock"

We recommend that you first login to M&T Online Banking before downloading the M&T Mobile Banking app.

Follow theinstructions belowif you haven't yet logged into M&T Online Banking for the first time or you've tried to log in for the first time and have been unsuccessful.

Step 1:Go tomtb.com/resetto get started.

• If you have previously logged in successfully, please ignore the steps below and login as you normally would atmtb.com/login
• Do not use the M&T Mobile Banking app to log in for the first time

Step 2:Follow the prompts and enter the required information. You'll need:

• Your People's United User ID
• Your social security number
• One of the following verification methods:
  • YouractivatedM&T Debit or ATM card and PIN (If you haven’t activated your Debit or ATM Card, follow the instructions on the sticker on the front of your card)
  • Your M&T Mortgage account number

You may need help resetting your passcode. You'll need to contact an M&T Representative at1-800-790-9130 if:

• You don’t know your People’s United User IDor
• You’re People’s United User ID has a special character(e.g.,! $ # & * etc.)or
• You don't have or unable to activate your M&T Debit or ATM Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log in to Online Banking" button.

Step 4:Log in to M&T Online Banking by entering your People's United User ID and newly created passcode.

Step 5:After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices..

• Once you have successfully logged in and can see your accounts, you should log in directly atmtb.com/loginor use the M&T Mobile Banking app for all future visits
• You can download the M&T Mobile Banking app from the App Store® for iPhone® or Google Play™ for Android™

No. Access to the Personal Finance online service at People’s United Bank is no longer supported as of 5pm on Friday, September 2, 2022.

can help you manage your personal finances.

M&T Money Smart won't display prior transaction history from People’s United Bank accounts orinactive accounts.

You can choose to receive alerts via email, text or app notification. You'll automatically be enrolled in security alerts like suspicious activity and PIN change, and you can also enroll in optional alerts.

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You can access M&T Online Banking from your desktop computer or browser:

• For checking accounts, you can see 60 days of People’s United transaction history. We are working to provide additional transaction history for checking accounts
  
• For savings accounts, you can see 18 months of People’s United transaction history

You will not be able to see People’s United transaction history using theM&T Mobile Banking from the mobile app.

• People’s United transaction history is not available in the M&T mobile app
• To see your People’s United transaction history please access M&T Online Banking

You should have received two statements for the month of September:

• A final People’s United document covering the period from your last statement date to the time your accounts moved to M&T systems, including transactions and any interest earned for the period
• A statement from M&T covering the period from the time your accounts moved to M&T systems to your next regular statement date

Future statements will be sent on approximately the same schedule and with the same delivery method you had a People’s United unless we notified you otherwise.

• We've migrated several digital services, including statement delivery settings, to M&T Online Banking
• Please and verify your delivery preferences
• Your preferences for online statements and notices will remain the same if you log in to M&T Online Banking by Wednesday, October 5, 2022
• If you or another account holder don't log in prior to the above date, you will begin to receive paper statements and notices on or after Thursday, October 6, 2022. You will be able to update your statement delivery settings by visiting the Settings and Support tab in M&T Online Banking

Your People's United online statements and documents are not available through M&T Online Banking.

To request paper copies of your historical People's United statements for current or closed accounts, call us at 1-800-724-2440 or visit any M&T branch.

Your 2022 tax documents are not currently available in M&T Online Banking. We’ll mail the documents to you by January 31, 2023 to the address we have on file for your account.

You can update your address in Online Banking, by calling 1-800-724-2440 orvisiting any M&T branch.

If you haven’t received your tax documents by February 15, 2023, please call us to request a copy.

If you previously sent in your payments and deposits by mail to People’s United, you should now send them to:

M&T Bank
Bank-by-Mail
PO Box 62087
Baltimore, MD 21264-2087

An ACH Payment is an electronic payment that you setup using your debit card, or routing and checking number. For example, when you pay your utility bill on their website, that payment is an ACH Payment.

A recurring ACH payment is an electronic payment that you setup using your debit card or routing and checking number to pay a specific amount on a set schedule, e.g. monthly or weekly.

An Online Banking Bill Payment is a payment that you send to anyone from M&T Mobile and Online Banking.

You can schedule an internal transfer from your M&T checking or savings account to make your M&T credit card and M&T loan payments.

Please note:When scheduling a bill payment using M&T Bill Pay, your instructions will define the Delivery Date of the payment. For electronic bill payments, funds will be withdrawn two business days prior to the Delivery Date. For paper bill payments, funds will be withdrawn four business days prior to the Delivery Date.

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eBills (service for receiving bills electronically) has not been supported since August 5, 2022.

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• We were able to migrate several digital services, including bill payments, to M&T Mobile and Online Banking. Please note that exceptions may apply. For more information, please visit the (PDF)
• If you haven't already, please log in to M&T Mobile and Online Banking and verify your payments and payees

Certain types of Bill Pay payments and payees may not have automatically migrate.Learn more about how to schedule a bill payment and add a payee at M&T Bank using one of these interactive demos:

• Schedule a bill payment: View Demo >
• Add a payee: View Demo >

• We were able to migrate several digital services, including internal transfers, to M&T Mobile and Online Banking
• Please l and verify your account balances, settings, payments and transfers

You may need to reschedule certain types of transactions that will not be migrated, including external bank to bank transfers. Here are demos explaining how to:

• Schedule an internal transfer at M&T Bank: View Demo >
• Add an external account to the Bank to Bank Transfers service: View Demo >
• Schedule an external transfer using the Bank to Bank Transfers service at M&T Bank: View Demo >

No. Access to the Person to Person Pay online service at People’s United Bank is no longer supported as of 5pm on Friday, September 2, 2022.

You can learn more about using Zelle® to send or receive money from people you know and trust at mtb.com/Zelle.

Please note: If you used the Zelle app prior to Tuesday, September 6, 2022, and haven't already done so, you'll need to enroll in Zelle within M&T Mobile or Online Banking to continue to use the Zelle service.

You can view your daily and 30-day limits in the payment screen by selecting the question mark next to Limits. A text box will appear to show the remaining amount available for sending in the current 24-hour period. Send limits are set by M&T Bank.

Learn More About Zelle >

Transfer Instructions are subject to a daily and a 30-day limit. Your limits can be confirmed during enrollment and within the ‘Schedule transfer’ page of the service.

Learn More About Bank to Bank Transfers >

Special characters (e.g., !, $, #, &, *, etc.) in your M&T Online Banking User ID or Passcode are not allowed when connecting to M&T Bank Direct Connect through Quicken® or Quickbooks®. If you have a special character in your M&T Online Banking User ID or Passcode, please log into M&T Online Banking or M&T Online Banking for Business to remove any special characters from your User ID or Passcode, then try to connect to M&T Bank Direct Connect through Quicken® or Quickbooks®.

If you don't have any special characters in your M&T Online Banking User ID or Passcode and are unable to connect to M&T Bank Direct Connect, please contact the M&T Bank Online Support team at 1-866-791-0663 for assistance.

Below are the steps you’ll need to take to connect your Quicken® or QuickBooks® accounts with M&T Direct Connect:

1. Log into to or enroll in M&T Online Banking if you didn't use People’s United Online or Mobile Banking
2. After logging in to M&T Online Banking, enroll in Direct Connect – go to the Services tab and click "View All Services". Under Direct Connect for Intuit Quicken® Software, click "Enroll Now"
3. Switch the Connection from People’s United to M&T by opening the guide, applicable to the product you currently use, and the following the conversion steps within your Quicken®/QuickBooks® software

QuickBooks® Desktop - mtb.com/quickbooksconversion

QuickBooks® Online - mtb.com/quickbooksconversion

Quicken® - Direct Connect - mtb.com/quickenconversion

Once you've completed the steps, you can verify your download transactions to ensure no transactions were duplicated or missed on the register.

M&T doesn't offer file formats that support Web Connect (.QFX/.QBO) at this time. You do have the ability to convert to M&T Direct Connect at no extra charge. Direct Connect provides you with the same interface and allows for automatic updates (no manual updates) of financial data and access to Bill Pay and transfers. You should not experience any impact to your data through the transition.

Please follow these instructions:

• Quicken conversionor
• QuickBooks conversion

1) Direct Connect: QuickBooks® & Desktop Quicken®

Direct Connect is one of two automatic update options that communicates through a direct link with M&T. You do not need to log in directly to M&T Online Banking site to use this connectivity type. Once connected, updates will occur when you initiate a new download request from within the product. Direct Connect is the only two-way communication connectivity type, so additional services such as Bill Pay, and in-product transfers are supported.

Direct Connect is supported by M&T Bank.

2) Web Connect: QuickBooks®Desktop, QuickBooks®Online &Quicken®

Web Connect is the connectivity type that begins in M&T Online Banking site. You can download a .qbo (QuickBooks®) or .qfx (Quicken®) file and import that file into QuickBooks® or Quicken®. This process does not require credentials to be entered in Quicken® or QuickBooks® since the file download occurs within M&T Online Banking.

The file formats described are currently not available for download through M&T Online Banking. If you used Web Connect at People's United, you can convert to Direct Connect as an alternative.

3) Express Web Connect: QuickBooks®Online, Quicken®& Mint

Express Web Connect is the second of two automatic update options. Unlike Direct Connect which communicates through a direct link with M&T, Express Web Connect gathers your data through your log-in credentials to retrieve transactions from M&T Online Banking.

Express Web Connect is an option for you, but M&T Bank does not offer customer support for QuickBooks®Online. We ask that you reach out to Intuit for any questions/issues.

Yes, your new M&T accounts will be available through mint.com.

Mint.com data is stored on Intuit cloud servers. Data is updated every time you log in and can't be restored to a previous point in time.

Like People’s United, we’re a bank that’s all about helping individuals, families, businesses and the communities we serve. You can count on us to build upon People’s legacy of making a difference to you and your neighbors.

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