Online Banking | Features & Services - HSBC IN (2024)

We're enhancing your Personal Internet Banking experience

What's new?

The Digital Secure Key on ‘HSBC India’ app replaces your physical Security Device, allowing you to generate security codes to log on to online banking or verify transactions requiring higher level of authentication. That means you would no longer need to use your physical Security Device anymore. Digital banking just got easier.

Once you've activated Digital Secure Key on your mobile banking app, security codes generated from the physical Security Device will no longer be valid and you'll no longer need the physical Security Device. This ensures log on and transaction authentication remains as secure as ever and is faster and convenient.

You can easily raise a dispute or report a fraudulent transaction with our online dispute resolution feature.This is available through HSBC India Personal Internet Banking or mobile banking.You can raise disputes for your debit card, credit card, current account, and savings account.

You can raise a dispute up to a certain number of days after the transaction:

• Debit or credit card - up to 120 days from the transaction
• Current or savings account - up to 90 days from the transaction (except debit card transactions)
• ATM cash withdrawal - up to 60 days from the transaction

You can raise your dispute by following these steps:

1. Log on to your HSBC India Personal Internet Banking or mobile banking account.
2. Go to your accounts, then select your debit card, credit card, current account or savings account.
3. Choose the transaction you'd like to dispute.
4. Select the option to raise a dispute.
5. Indicate the type of dispute you'd like to raise.
6. Share the details of the transaction with us.
7. Submit your request.

“Update nomination” feature is now live. You can now add and amend nominee on your individual savings, current and fixed deposit accounts through HSBC India Personal Internet Banking. Below are the steps to update your nomination:

• Log on to HSBC India Personal Internet Banking
• Click on “Account Services” > “Manage your accounts”
• Choose “Add Nomination” to add a nominee or choose “Manage Nomination” to view and change your existing nomination
• Once you choose “Add” or “Manage” nominee, select the account for which you want to update the nomination.
• Fill in all the details as required
• Click on “Continue”

You can also access the nomination option directly after booking a new fixed deposit.

• Our new Internet Banking Homepage will show your refined account details with the new look, allowing you to experience HSBC Personal Internet Banking.
• Our new move money feature will start to replace the traditional transfer options, making it simpler for you to move money between accounts and set up payments.
• Our new Logon journey will be replacing the current one making it simpler and faster, whilst being just as secure as it has always been.
• We have launched a brand new feature! If your HSBC Credit Card is damaged, you can now order a replacement card online in just a few clicks.
  

Service change you need to know

Increase in transfer limits

Effective 27 March 2020, we have increased the limits for third party transfer from INR1,500,000 (15 Lakhs) to INR3,000,000 (30 Lakhs). You can now make such NEFT/RTGS/HSBC third party transfers using online banking from the convenience of your home.

How can you increase your transfer limit?

• Log on to Personal Internet Banking (online banking)
• Increase your third party transfer limits as per your requirements (30 Lakhs max) using the option "Internet banking limits" under "move money" tab
• Wait for 24 hours for these limits to be effective
• Start transferring funds up to the new limits

Please note the daily transfer limit is combined forPersonal Internet Banking and Mobile Banking.

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