HSBCnet Mobile biometric log on: Frequently Asked Questions (2024)

FAQs

How do I turn off biometric authentication on HSBCnet? ›

Select 'Settings' from the menu in the app to view all of your Face ID enabled devices. Select 'Deactivate' or 'Remove' to disable Face ID for a specific device. Please note that this only deactivates Face ID logon for the HSBCnet Mobile app.

Enable Biometrics on your Android device

In your device settings, make sure you've set-up Biometrics. If you have have the HSBC BB app already setup on your device, then you can go to the More menu and access the preferences section and enable the biometrics.

Yes, biometrics are generally more secure, but they aren't foolproof. Hackers can spoof biometric data by using various techniques like downloading or printing a person's photo, using a fake silicone fingerprint, or a 3D mask. Such attacks are known as presentation attacks.

To disable the permanent locking system, log into the online portal of UIDAI. Enter the Aadhaar number and the security code. Enter the security code and click on “Disable” button. The Aadhaar Biometrics data is permanently disabled till such time you lock it again.

Move money between your accounts, send money to friends and family and pay bills. Access the full app on up to 3 devices, adding or removing them at any time.

You will be able to access online banking without the Secure Key with limited service only. To maintain security your Secure Key must be used when updating your personal information or if you wish to make payments.

The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates. Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). Select 'Generate Security Code' at the bottom of the screen.

Biometric unlock: Open the Android app with your fingerprint

If you haven't already, go to the device settings of your phone or tablet, turn on biometrics, and store a fingerprint. Depending on your device, you'll likely find the setting in a section named "Security," "Biometrics," or "Fingerprints."

Why is my biometrics not working on my banking app? ›

Make sure you're holding your fingerprint or phone in the same way you initially registered your biometrics. Make sure that at least one of the fingerprints you have enrolled or your FaceID on your device is still valid. Confirm that your device hardware is not malfunctioned by testing the authentication in other Apps.

Use your biometrics to log on to the mobile banking app

With the right kind of mobile device, you can use your fingerprint or face recognition to log on faster to the HSBC UK Mobile Banking app or generate a security code with your Mobile Banking PIN.

Biometric systems can make two basic errors. A “false positive” occurs when the system incorrectly matches an input to a non-matching template, while in a “false negative”, the system fails to detect a match between an input and a matching template.

Unlike passwords, biometric data is unique and cannot be changed once compromised. This makes it a valuable target for hackers. Additionally, once a hacker has access to your biometric data, they can potentially impersonate you, leading to identity theft and other serious issues.

Privacy Concerns: Biometric authentication systems store sensitive information about individuals, such as their fingerprints or facial features. If this information falls into the wrong hands, it can be used for identity theft or other malicious purposes.

What if I decide I don't want to use my biometrics anymore? They're your biometrics, and you are in control. Simply go to 'Biometric approval' in the settings section of the app and select 'Remove biometrics'. You'll then be asked one last time to confirm it is really you by using your face and that's it.

Under Connections, right-click the name of the connection, and then click Properties. In the General tab, un-tick the Allow connections only from computers running Remote Desktop with Network Level Authentication check box. (For maximum compatibility ensure that Security Layers are set to Negotiate).